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July 21, 2017

EDF Energy Phone Numbers: Customer Service, Home Users, Fax, Termination of Supply, SME Business Moves, PAYG, Fixed Tariff

EDF Energy Departments Contact Numbers
Home Users Customer Service  0800 056 7777
EDF Energy Customer Service Fax Number 0139 281 3669
Termination of Supply Fax 0139 281 3994
Home Users Sales  0800 096 4063
EDF Mobile Friendly Number – Home User Sales  0113 820 7117
Home Users Customer Service Outside UK  +44 113 820 7118
Business Customer Service 0800 096 2255
Energy Support Business Sales 0800 015 9097
Business Quote 0800 328 0404
Business Moves Team 0845 301 3530
Business Movers 0800 404 7413
SME Business Moves Fax 0190 328 3244
Large Business Customer Service 0845 366 3664
Large Business Customer Sales 0800 328 9030
Business Meter Reading 0800 404 7421
Business Customer Service Outside UK +44 113 820 7118
Direct Debit 0800 096 2260
Automated Bill Payment and Meter Reading Services 0800 015 1736
EDF Energy Debt Helpline – Landline 0808 156 6666
EDF Mobile Friendly Number – Debt Helpline 0300 330 0519
EDF Energy Pay As You Go 0800 015 1733
Fixed Tariff 0800 096 7355
Priority Services Helpline 0800 269 450
Complaints Resolution Team – Landline 0800 051 1643
EDF Mobile Friendly Number – Complaints Resolution Team 0113 820 7292
Customer Service Director 0800 904 7450
Stay Energy Safe 0800 023 2777
Media Contact 0145 265 2233
Senior External Communications Manager (Generation) 0145 265 3267
Senior External Communications Manager (Nuclear New Build) 0127 848 4032
External Communications Manager (North and Midlands) 0152 486 3565
External Communications Manager (East) 0172 865 3378
External Communications Manager (Southwest) 0127 865 4535
External Communications Manager (Scotland) 0135 584 6281
External Communications Manager (Customer) 0208 935 2900
External Communications Manager (Renewables) 0781 323 0379
Senior External Communications Manager (Customers) 0787 511 3377
Bereavement Support 0800 056 3866
IncomeMax Support 0800 177 7979

EDF Energy Home User Customer Service 0800 056 7777

EDF Energy home user customer service free number is 0800 056 7777, available 8am-8pm Monday-Friday and 8am-2pm on Saturday. This is for existing EDF electricity residential subscriber to get assistance on general enquiries, changing payment plans, and refund requests.

You can also reach them by using the live chat option on their website or send them an email complaintresolutionmanager@edfenergy.com.

EDF Energy Customer Service Fax Number 0139 281 3669

EDF Energy Customer Service fax number is 0139 281 3669. Additionally, you can send information for a VAT declaration online through email mbvatcertificates@edfenergy.com or by post:

VAT Department
EDF Energy
Freepost 3814
London
WC1V 6AJ
United Kingdom

EDF Energy Termination of Supply Fax Number 0139 281 3669

EDF Energy Termination of Supply fax number is 0139 281 3669. If you want to end your contract or discontinue your service for personal or business related levels please send a fax or contact EDF Energy online through email serviceremovals@edfenergy.com. You also have the choice to send a letter in the post:

EDF Energy
Major Business Customer Services
Gadeon House
Grenadier Road
Exeter Business Park
Exeter, EX1 3UT
United Kingdom

EDF Energy Home User Sales 0800 096 4063

EDF Energy home user sales free number is 0800 096 4063, available 8am-8pm Monday-Friday and 8am-2pm on Saturday. This EDF electricity contact number is for homeowners that want to know about the EDF Energy’s products and services.

EDF Energy Mobile Friendly Number – Home User Sales 0113 820 7117

EDF Energy mobile friendly number for the Residential Sales department is 0113 820 7117. If you’re using a mobile phone, this is the number to call so that you can make enquiries free of charge.

EDF Energy Business Customer Service 0800 096 2255

EDF Energy Business customer service free number is 0800 096 2255, available 8am-6pm Monday-Friday. This is the number where existing EDF business customers can ask for assistance on general enquiries. The EDF Energy website also features a 24-hour live chat service where you can also ask for assistance.

EDF Energy Support Sales 0800 015 9097

The EDF Energy Support Business Sales free number is 0800 015 9097, available 8am-6pm Monday-Friday.

EDF Energy Business Quote 0800 328 0404

EDF Energy Business Quote free number is 0800 328 0404, available 8am-6pm Monday-Friday. You can call this number if you’re looking to change energy suppliers for your business or you want to make changes to your existing EDF Business plan.

EDF Energy Business Movers 0800 404 7413

EDF Energy business movers free number is 0800 404 7413, available 8am-8pm Monday-Friday. They will help you through the process of transferring your EDF electricity meter and tariff if you’re moving your business to another location or adding a new branch.

EDF Energy SME Business Moves Fax Number 0190 328 3244

EDF Energy SME Business Moves fax number is 0190 328 3244, available 24 hours 7 days a week. Please keep in mind that this number only receives faxes and you should expect a reply within 3-5 business days. You can also contact SME Move online through email at smebusinessmoves@edfenergy.com. You have an option to send a business enquiry or a move notice in the post:

SME Business Moves
EDF Energy
Southdownview Road
Worthing
East Sussex
BN14 8NL
United Kingdom

EDF Energy Large Business Customer Service 0845 366 3664

EDF Energy Large Business customer service contact number is 0845 366 3664.

EDF Energy Business Meter Reading Free Number 0800 404 7421

EDF Energy business meter reading free number is 0800 404 7421. This is a free 24-hour hotline where you can immediately get details of your most recent meter reading, and when your next meter reading is scheduled.

EDF Energy Business Customer Service Outside UK +44 113 820 7118

EDF Energy Business customer service contact number outside the UK is +44 113 820 7118. If you’re on a business trip but you have a question or concern you need to discuss with customer service, call EDF’s international customer service number available 8am-6pm Monday-Friday UK time.

EDF Energy Support Direct Debit 0800 096 2260

EDF Energy support direct debit free number is 0800 096 2260, available 8am-8pm Monday-Friday and 8am-2pm on Saturday. They’ll help you with setting up a direct debit billing or if you have any questions about your direct debit.

EDF Energy Automated bill payment and meter readings service 0800 015 1736

EDF Energy automated bill payment and meter readings service free number is 0800 015 1736. This is a free 24-hour hotline that you can call to make payments over the phone and get your current meter reading.

EDF Energy Debt Helpline 0808 156 6666

EDF Energy debt helpline free number is 0808 156 6666, available 8am-8pm Monday-Friday and 8am-2pm on Saturday. Call this number to get independent advice on how to pay off your debt.

EDF Mobile Friendly Number – Debt Helpline 0300 330 0519

EDF’s debt helpline also has a mobile friendly number that you can call if you’re using a mobile phone. The number is 0300 330 0519.

EDF Energy Pay as You Go 0800 015 1733

EDF Energy Pay as You Go free number is 0800 015 1733. They can provide you with information and assistance about your EDF Prepayment meter.

EDF Energy Fixed Tariff 0800 096 7355

EDF Energy fixed tariff free number is 0800 096 7355. This is the number to call if you signed up for one of EDF’s fixed tariff plans want to renew your tariff or change plans.

EDF Energy Priority Services Helpline 0800 269 450

EDF Energy priority services helpline free number is 0800 269 450, available 8am-8pm Monday-Friday and 8.30am-2pm on Saturday. You can call this number for assistance with specific queries about your tariff and meter.

EDF Energy Home User Customer Service Outside UK +44 113 820 7118

EDF Energy Home user customer service outside UK contact number is +44 113 820 7118, available 8am-8pm Monday-Friday and 8am-2pm on Saturday. Make sure to first check what time is it in the UK before calling.

EDF Energy Complaints Resolution Team 0800 051 1643

EDF Energy complaints resolution team free number is 0800 051 1643, available 8am-5pm Monday-Friday. Call this number if you filed a complaint or dispute through regular customer service but didn’t get any resolution. Alternatively, you can file your complaint here by sending them an email through complaintresolutionmanager@edfenergy.com. If you’re calling on a mobile phone, you can call them through their mobile number at 0113 820 7292.

EDF Energy Support Customer Service Director Free Number 0800 904 7450

EDF Energy Support customer service director free number is 0800 904 7450. If, after filing your complaint or dispute to EDF’s complaints resolution team, you feel that the matter hasn’t been resolved, or you’re not satisfied with the assistance you’ve been given, you can escalate this by calling. You can also send an email of your concern through CSDirector@edfenergy.com.

EDF Energy Stay Energy Safe Free Number 0800 023 2777

EDF Energy Stay energy safe free number is 0800 023 2777 available 24 hours 7 days a week. You can also file a report directly at the Stay Energy Safe website at www.stayenergysafe.co.uk.

EDF Energy Media Contact 0145 265 2233

EDF Energy media contact number is 0145 265 2233. For information relating to customer and brand activities you can also get in touch with any of the company’s Communication Managers for specific information and details:

Contact Person Title Contact Number Email Address
Sue Fletcher Senior External Communications Manager (Generation) 0145 265 3267 sue.fletcher@edf-energy.com
Gordon Bell Senior External Communications Manager (Nuclear New Build) 0127 848 4032 gordon.2.bell@edf-energy.com
Martyn Butlin External Communications Manager (North and Midlands) 015 248 6356 martyn.butlin@edf-energy.com
Marjorie Barnes External Communications Manager (East) 0172 865 3378 marjorie.barnes@edf-energy.com
Annelise Cowie External Communications Manager (Southwest) 0127 865 4535 annelise.cowie@edf-energy.com
Fiona McCall External Communications Manager (Scotland) 0135 584 6281 fiona.mccall@edf-energy.com
Craig Owen External Communications Officer (Customer) 0208 935 2900 craig.owen@edfenergy.com
Lindsey Southworth External Communications Manager (Renewables) 0781 323 0379 lindsey.southworth@edf-er.com
Claire Barratt Senior External Communications Manager (Customers) 0787 511 3377 claire.barratt@edfenergy.com

EDF Energy Support Bereavement Free Number 0800 056 3866

EDF Energy support bereavement free number is 0800 056 3866, available 8am-8pm Monday-Friday and 8am-2pm on Saturday. Call this number if the account holder has passed away. They’ll explain and guide you through the process of having it transferred to someone else.

Income Max Support Helpline Free Number 0800 177 7979

EDF Energy Income Max Support Helpline free number is 0800 177 7979. Here’s where you call to check if you qualify for extra financial help like state benefits when the EDF Energy account holder passes away.

Contact EDF Energy Support on Social Media

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