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September 28, 2017

Ofgem Phone Numbers

Ofgem Department UK Contact Numbers
Customer Service 0207 901 7295
Customer Service Fax 0207 901 7066
London Offices 0207 901 7000
London Offices Fax 0207 901 7066
Business, Energy and Industrial Strategy (BEIS) 0345 603 9439
Renewable Electricity Scheme 0207 901 7310
Non-Domestic RHI 0300 003 2289
Domestic RHI 0300 003 0744
Energy prices, Tim Webb (Senior Communications Manager) 0207 901 7179
Consumers and investigations, Ruth Somerville (Communications Manager) 0207 901 7460
Wholesale Markets and Networks, Chris Lock (Communications Manager) 0207 901 7225
Out-Of-Hours Media Enquiries 0776 651 1470

Ofgem Customer Service 0207 901 7295

Ofgem Customer Service contact number is 0207 901 7295. Dialing this Ofgem customer service number Monday to Friday between 9:00 am and 5:00 pm will connect you with a representative from their customer service who will assist you accordingly and appropriately, whether you have a complaint, query, concern or inquiry.

If you are unable to reach them using this Ofgem phone number or you are simply having difficulties contacting them over the phone so as to enquire, raise a complaint or query, you can contact them online via email using this Ofgem Customer Service or customer affairs email address consumeraffairs@ofgem.gov.uk.

If you happen to have a complaint, you can notify Ofgem’s complaints department by dialling the contact detailed shared or by sending them an email using this Ofgem complaints email address foi@ofgem.gov.uk.

Visit Ofgem Complaints page to go through their complaint procedure as well as other useful information on customer complaints lik the time it takes to respond to your complaint, the information they need from you and what to do in case you are not satisfied with the way they handled your complaint.

Ofgem Customer Service Fax 0207 901 7066

Ofgem Customer Service Fax contact number is 0207 901 7066. Ofgem customer services team accepts customer queries, inquiries and concerns communicated using this channel on weekdays only, that is Monday to Friday, from 9:00 am to 5:00 pm.

This is perfect alternative to phoning their customer service or reaching out to them via email. Having said that, additional information on how one can get in touch with their customer service is available at Ofgem Contact Us page.

Ofgem London Offices 0207 901 7000

Ofgem London Offices contact number is 0207 901 7000. Dial this number Monday to Friday between 9:00 am and 6:00 pm if you have a query, inquiry or complaint you would like to address with their head office in London or simply want to set up a visit to their office.

The following postal address can also be used in place of the phone number in case you prefer writing to them or simply pin pointing their actual location;

9 Millbank,

London,

SW1P 3GE

Ofgem London Offices Fax 0207 901 7066

Ofgem London Offices Fax contact number is 0207 901 7066. This communication channel/avenue is open 24 hours a day, 7 days a week so feel free to get in touch with their office in London via fax when raising queries, inquiries or concerns with their head office.

Get additional information on how to contact Ofgem London offices by visiting Ofgem Home page and manoeuvring to the footer section.

Ofgem Business, Energy and Industrial Strategy (BEIS) 0345 603 9439

Ofgem Business, Energy and Industrial Strategy (BEIS) contact number is 0345 603 9439. Ofgem customers with questions regarding warm house discount scheme as a whole, and specifically on the ‘Core Group’, can and should dial this Ofgem phone number Monday to Friday 9:00 am to 5:00 pm in order to talk to their Business, Energy and Industrial Strategy (BEIS) department.

Ofgem customers can as well communicate with this department (BEIS) through email by using this official Ofgem email address enquiries@beis.gov.uk. You can get additional information on this great product at the following Heating and Housing Benefit Plan page.

Customers with questions the wider group and industry initiative work should direct all their questions to Ofgem E-Serve by either sending them an email to this Ofgem email address WHD@ofgem.gov.uk or visiting this Ofgem Warm House Discount (WHD) Page.

Ofgem Renewable Electricity Scheme 0207 901 7310

Ofgem Renewable Electricity Scheme contact number is 0207 901 7310. Ofgem department accept calls made to this Ofgem contact number Monday to Friday 9:00 am to 5:00 pm. Having said that, take note of the information below as it determines whether you will speak to the right Ofgem representatives or not;

Those dialing this Ofgem line for all things renewables obligations should choose option 2 upon making the call. Alternatively, they could opt to send a written email to this Ofgem Renewables Obligation email address Renewable@ofgem.gov.uk. You can as well visit this Ofgem Renewables Obligation page for insightful information on this.

If you are calling with regards to fuelling and sustainability and the RO, then get to select option 2. You could also reach them via email using the following Ofgem official email address fuellingandsustainability@ofgem.gov.uk or simply visit the Ofgem Fuelling and sustainability under the RO page.

If you are contacting them with queries or inquiries about their Feed-In Tariffs, get to dial this Ofrem number and then select option 1 in order to speak with the appropriate representative or simply send an email to them using this Ofgem Feed-In Tariffs email address FITCompliance@ofgem.gov.uk and for ROO-FIT – ROOFIT@ofgem.gov.uk. This Ofgem Feed-In Tariffs link is helpful for those customers seeking information under this section.

Customers contacting this department for all things Climate Change Levy and Renewable Energy Guarantees of Origin should select option 3 upon phoning this Ofgem phone number. They can as well send an email to the appropriate team or person by using this email address cclandrego@ofgem.gov.uk. These Ofgem links, Climate Change Levy, Renewable Energy and Guarantees of Origin page have priceless information you need to know about this service.

Ofgem Non-Domestic RHI 0300 003 2289

Ofgem Non-Domestic RHI contact number is 0300 003 2289. Ofgem customers phoning this line should do so Monday to Thursday 9:00 am to 5:00 pm and on Friday from 9:00 am to 4:30 pm. If you are not comfortable with these arrangements and as such seek alternative communication channels then you can simply send this department an email using this Ofgem Non-Domestic RHI email address rhi.enquiry@ofgem.gov.uk.

Having said that, the best place to get the information you need to know off is at Ofgem Non-Domestic RHI page. If you would wish to access register for this particular scheme then you will need to log into your account by visiting Ofgem Log In page. If you encounter any difficulties, feel free to notify them using the contact details shared above.

Ofgem Domestic RHI 0300 003 0744

Ofgem Domestic RHI contact number is 0300 003 0744. This line is operational weekdays Monday to Friday 9:00 am to 5:00 pm and as such, Ofgem customers who seek additional information regarding this scheme should dial it during this period.

If for some reason you are unable to reach them using this number, you can opt to use to alternative methods. You can send them an email using this Ofgem Domestic RHI email address DomesticRHI@ofgem.gov.uk and two you can visit the official Ofgem Domestic RHI page that has a vast amount of information on this scheme.

Ofgem Energy prices, Tim Webb (Senior Communications Manager) 0207 901 7179

Ofgem Energy prices, Tim Webb (Senior Communications Manager) contact number is 0207 901 7179. Members of the media with enquiries that touch on energy prices should dial this contact number Monday to Friday between 9:00 am and 5:00 pm to contact Tim Webb, Ofgem senior communications manager.

They can also reach him using his company email address that is tim.webb@ofgem.gov.uk. You can accept a response from him within two business days.

N/B: The media office deals with calls from the media only. If you are not a member of the press, please visit Ofgem Contact Us page.

Ofgem Consumers and investigations, Ruth Somerville (Communications Manager) 0207 901 7460

Ofgem Consumers and investigations, Ruth Somerville (Communications Manager) contact number is 0207 901 7460. They accept calls from media personalities with questions that touch on consumers and investigations 9:00 am to 5:00 pm on weekdays that is Monday to Friday.

If you are unable to reach Ruth using this phone number, simply send her an email using her personal company email address that is ruth.somerville@ofgem.gov.uk.

Ofgem Wholesale Markets and Networks – Chris Lock (Communications Manager) 0207 901 7225

Ofgem Wholesale Markets and Networks, Chris Lock (Communications Manager) contact number is 0207 901 7225. Similar to other Ofgem media contacts, this line is operational 9:00 am to 5:00 pm on weekdays and is only meant for media personnel i.e journalists who seek information from Ofgem.

For this case, they can get all their media enquiries relating to wholesale markets and networks answered by Chris by contacting him directly.

An alternative when it comes to contacting Chris Lock is this email address chris.lock@ofgem.gov.uk and you should expect a response from him upon receiving your email within two business days.

Ofgem Out-Of-Hours Media Enquiries 0776 651 1470

Ofgem Out-Of-Hours Media Enquiries contact number is 0776 651 1470. This number is operational 24 hours a day, 7 days a week so if you are from the media and contacting their media team during non-office hours with an urgent media enquiry, do use this number, as it will connect you to the relevant Ofgem representative you need to speak with.

For additional contact information when contacting their media team including how to interact with Ofgem’s media team, get to visit the official Ofgem Media/News & Blog page.

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