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September 12, 2017

Thames Water Phone Numbers: Bills, Report a Leak, Sewage, Accessibility, Fax, Press Office, Building and Developing

Thames Water Departments Contact Numbers
Bills and Accounts 0800 980 8800
Report a Leak 0800 714 614
Sewage and Waste Water Flooding 0800 316 9800
International +44 179 348 6555
Accessibility 0800 009 3652
Water Supply Waste Service Textphone 0800 316 6899
Report a Leak Textphone 0800 316 9898
Water and Wastewater Fax Number 0118 373 7924
Emergency SMS Texts Only 0774 764 6779
Press Office 0203 577 4364
Senior Media Relations Officer Miles Evans 0203 577 7188
Senior Media Relations Officer Becky Trotman 0203 577 7700
Water Direct Scheme 0345 608 8545
Pension Service 0345 606 0265
Customer assistance fund 0800 111 4680
Building and Developing 0800 009 3921

Thames Water Bills and Accounts 0800 980 8800

Thames Water bills and accounts free number is 0800 980 8800. Call this number on weekdays, Monday through Friday from 8:00 am to 8:00 pm and on Saturdays from 8:00 am to 6:0 pm.  They are closed on Sundays and bank holidays.

Customers looking for an alternative to this Thames Water energy support line can and should visit Thames Water General Enquiry & Feedback page and complete the online contact form available detailing the nature or reason for writing.

Alternatively, you can contact Thames Water through post using the following Thames Water headquarters postal address;

Thames Water
PO Box 286
Swindon
SN38 2RA

You can also contact Thames Water customer service by sending an email to the following Thames Water email address customer.feedback@thameswater.co.uk.

If you would like to contact Thames Water Data Protection do so using the following Thames Water Data Protection Officer postal address;

Thames Water Data Protection Officer
Clearwater Court
Vastern Road
Reading
Berkshire
RG1 8DB

Thames Water Report a Leak 0800 714 614

Thames Water Report a Leak free number is 0800 714 614. It’s available and open to Thames Water customers 24 hours, 7 days a week and you as a Thames Water customer should dial it if you see and want to report a water leak in your home, office or even neighbourhood.

You can also use this Thames Water energy support number to make the following reports;

Thames Water Report a Leak Minicom 0800 316 9898

Thames Water Report a Leak Minicom Free Number is 0800 316 9898. Thames Water customers who are deaf or hard of hearing can use this contact number 24 hours, 7 days a week to contact Thames Water customer service who will assist accordingly and in a timely matter depending on the concern, query or inquiry at hand.

Thames Water Sewage and Waste Water Flooding 0800 316 9800

Thames Water Sewage and Waste Water Flooding free number is 0800 316 9800. It’s available 24 hours a day,7 days a week for Thames Water customers who in tend on getting in-touch with their sewage service department to inform them of any sewage and waste water flooding from the roads or from highway gullies, report to your local council.

If you are an existing customer and would prefer to send a letter do so using the postal address shared below. Make sure you quote your Thames Water account number at the top of your bill when you write the letter.

Thames Water
PO Box 286
Swindon
SN38 2RA

Thames Water International Calls +44 179 348 6555

Thames Water International contact number is +44 179 348 6555. This is the number to be used when you are residing or visiting outside of the UK and want to talk to a Thames Water representative with regards to concerns you have with your Thames Water account.

Thames Water Accessibility 0800 009 3652

Thames Water Accessibility Free Number is 0800 009 3652. Contact this number for any queries on accessibility on weekdays only, that is Monday to Friday 9:00 am to 5:00 pm. Thames Water has worked with Shaw Trust to ensure that the Thames Water Site is accessible to people of all abilities. Meeting all government requirements, W3C standards and web content accessibility guidelines 2.0.

Alternatively, you can contact Thames Water via email using the following Thames Water email address ecs@thameswater.co.uk

Thames Water Water Supply Waste Service Text Phone 0800 316 6899

Thames Water Water Supply Waste Service Text Phone Free Number is 0800 316 6899. This Thames Water contact number is available 24 hours a day, 7 days a week and their customers can only use this number to send text SMSs.

Thames Water Report a Leak Text Phone 0800 316 9898

Thames Water Report a Leak Text Phone Free Number is  0800 316 9898. This Thames Water contact number is available 24 hours a day, 7 days a week and Thames Water customers can use this number to report a leak at their homes or surrounding neighbourhood. Have in mind that this line is only for SMS texts purposes, you won’t be able to call this number.

Thames Water Water and Wastewater fax number 0118 373 7924

Thames Water Water and Wastewater fax number is 0118 373 7924. If you have a fax machine, you can use this Thames Water fax number on weekdays Monday to Friday from 9:00 am to 5:00 pm to get in touch with a Thames Water representative who will assist you accordingly.

Thames Water Emergency SMS Text Only 0774 764 6779

Thames Water Emergency SMS Text Only contact number is 0774 764 6779. This Thames Water contact number can be used by their customers 24 hours a day, 7 days a week to report any emergencies on water and wastewater by sending a text message to this number.

In the text include your Name, Address, and Query. No phone calls will be picked through this number, only SMS texts.

Thames Water Press Office 0203 577 4364

Thames Water Press Office contact number is 0203 577 4364. The media can contact Thames Water Press Office on weekdays Monday to Friday from 8:30 am to 5:00 pm if they are need of press information from Thames Water as a company.

If there are media inquiries out of the stipulated working hours, then the best way to get in touch with their Press Office is by sending them an email and this you can do using the following Stuart White, Senior Relations Manager, email address stuart.white@thameswater.co.uk.

Thames Water Senior Media Relations 0203 577 7000

Thames Water Senior Media Relations contact Number is 0203 577 7000. Customers or members from the press who in tend on contacting their senior media relations team can do so Monday through Friday 8:30 am to 5:00 pm. In addition to this Thames Water phone number, customers and members of the press can get in touch with their media relations team using the following email address becky.trotman@thameswater.co.uk.

Thames Water Media Contact 0203 577 7188

Thames Water Media Contact contact number is 0203 577 7188. This number is operational on weekdays Monday through Friday that is from Friday 8:30 am to 5:00 pm.

There is also an option of  contacting their media through email, for this, you are going to need the following Thames Water email address miles.evans@thameswater.co.uk

Thames Water Water Direct Scheme 0345 608 8545

Thames Water Water Direct Scheme contact Number is 0345 608 8545. If you plan to contact Thames Water using this contact number to inquire about their water direct scheme and how to benefit from it, then you can do so Monday through Friday from 8:30 am to 5:00 pm.

This scheme helps customers who have a bill with Thames water and cannot pay the bill by allowing you to combine your yearly bill with your arrears and enables you to foot your bill on a weekly basis from your benefits. If you want to apply for the Thames Water direct scheme visit Thames Water Direct Scheme page and complete the form accordingly. It can take 6-8 weeks to process the application.

Thames Water Pension Service 0345 606 0265

Thames Water Pension Service contact number is 0345 606 0265. This Thames Water phone number is operational Monday through Friday that is from 8:30 am to 5:00 pm.

This service allows you to make a partnership with the department of work and pensions and it allows you to combine your yearly bill with your arrears so they can be deducted weekly from your benefits.

Thames water Customer Assistance Fund 0800 111 4680

Thames Water Customer Assistance Fund Free Number is 0800 111 4680. It is available Monday through Friday from 8:30 am to 5:00 pm. Dialling this number will connect you with a Thames Water representative who will help you if you are struggling to make payments and still owe Thames Water on previous bills by taking you through this service.

This Thames Water Online Application Form also helps to apply for a grant from the independent Thames Water Trust Fund.

Upon filling in the online application form, you can choose to send it to the following postal address;

Thames Water Customer Assistance Fund
Freepost RSAJ-BXEA-LKLT
SUTTON COLDFIELD
B72 1TJ

This email address is also another channel to communicate to the Thames Water Assistance on any trust Fund issue contact@twcaf.org.uk 

Thames Water Building and Developing 0800 009 3921

Thames Water Building and Developing free number is 0800 009 3921. It is operational Monday through Friday from 8:30 am to 5:00 pm. If you are a builder and you wish to reach us on any size of housing development, paying for the associated services using our commercial offer you can have a look at the range of options we have and fill the contact form available at this Thames Water Building and Development page.

Moreover, Thames Water does have in place an Approved Plumbers Scheme and you can email your concerns to them using this Thames Water email address approved.plumbers@thameswater.co.uk.

All current suppliers who have a query with invoice or payment should email invoiceresolution@thameswater.co.uk If you want Thames Water to process your bill correctly kindly comply to with following rules in this document.

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